Phone Banking Officer - Surat

Full Time
Employment Information

As a Phone Banking Officer at Surat, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need.


Job Title: Phone Banking Officer

Company: India's Fastest-Growing Bank

Job Location: Surat, Gujarat (PAN India Opening)

Salary Range: ₹18,000 - ₹23,000 per month + Incentive

Education: Graduation and above

Experience: Fresher, 0-1 years of experience from any field


Key Responsibilities:

Bank's Phone Banking services at Surat help customers avail a host of banking features primarily through the phone channel. The Phone Banking Channel at the Bank is strongly connected to all business groups to design service architecture for enabling the customer journey, and relaying customer feedback to product teams.


Key Duties and Tasks:

  • Handling and resolving customer complaints/ queries over phone
  • Providing customers with relevant product and service information
  • Cross-selling various banking products to customers of Surat Gujarat over the phone
  • Collaborate effectively with team members and other departments to ensure seamless customer service delivery.


Qualifications and Skills:

  • Graduation and above from a recognized university.
  • Strong communication skills in English and any Gujarat regional language.
  • Excellent listening skills and ability to comprehend customer needs.
  • Basic computer knowledge and familiarity with banking software/systems.
  • Patience, empathy, and a customer-focused attitude.
  • Ability to work in a fast-paced environment and handle stressful situations calmly.
  • Willingness to learn and adapt to new technologies and banking processes.



  • Competitive salary with performance-based incentives.
  • Comprehensive training programs to enhance skills and knowledge.
  • Career growth opportunities within the Surat bank branch.
  • Health insurance and other employee benefits.
  • Supportive and inclusive work environment.


Tag: Phone Banking Job in Surat, Bank Job for Fresher in Surat, Customer Support Executive Career in Surat, Job for Graduate Fresher in Surat Gujarat, Customer Service Jobs in Surat, Career In Banking - Surat

At all, working for Private sector bank in Surat can offer many benefits, including career growth and development, job security, competitive compensation, work-life balance, exposure to diverse industries, community involvement opportunities, and access to resources and training.