As a Phone Banking Officer at Serampore, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need.

Job Title: Phone Banking Officer

Company: India's Fastest-Growing Bank

Job Location: Serampore, West Bengal (PAN India Opening)

Salary Range: ₹18,000 - ₹23,000 per month + Incentive

Education: Graduation and above

Experience: Fresher, 0-1 years of experience from any field

Key Responsibilities:

Bank's Phone Banking services at Serampore help customers avail a host of banking features primarily through the phone channel. The Phone Banking Channel at the Bank is strongly connected to all business groups to design service architecture for enabling the customer journey, and relaying customer feedback to product teams.

Key Duties and Tasks:

• Handling and resolving customer complaints/ queries over phone
• Providing customers with relevant product and service information
• Cross-selling various banking products to customers of Serampore West Bengal over the phone
• Collaborate effectively with team members and other departments to ensure seamless customer service delivery.

Qualifications and Skills:

• Graduation and above from a recognized university.
• Strong communication skills in English and any West Bengal regional language.
• Excellent listening skills and ability to comprehend customer needs.
• Basic computer knowledge and familiarity with banking software/systems.
• Patience, empathy, and a customer-focused attitude.
• Ability to work in a fast-paced environment and handle stressful situations calmly.
• Willingness to learn and adapt to new technologies and banking processes.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive training programs to enhance skills and knowledge.
• Career growth opportunities within the Serampore bank branch.
• Health insurance and other employee benefits.
• Supportive and inclusive work environment.

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At all, working for Private sector bank in Serampore can offer many benefits, including career growth and development, job security, competitive compensation, work-life balance, exposure to diverse industries, community involvement opportunities, and access to resources and training.