We are seeking - Customer Service Representative who will be responsible for interacting with customers and handling their queries and complaints. The successful candidate will have excellent communication skills and should be able to handle difficult customers with tact and diplomacy.

The Customer Service Representative will be expected to maintain - high level of customer satisfaction and be able to work in - fast-paced environment.

Position: Customer Service Representative

Location: Multiple in India

Department: Bank Operation

Job Type: Full-time

Responsibilities:

• Interact with customers and provide them with excellent service in person, over the phone or through digital communication channels.
• Respond to customer inquiries, complaints and resolve problems promptly.
• Provide information to customers on the bank's products, services, and policies.
• Handle customer transactions, such as deposits, withdrawals, and check cashing.
• Follow up with customers to ensure that their issues have been resolved and that they are satisfied with the service provided.
• Keep accurate records of customer interactions and transactions.
• Work closely with other bank staff to ensure that customer needs are met.

Requirements:

• High School Diploma or equivalent.
• Excellent communication skills and customer service skills.
• Ability to work in - fast-paced environment.
• Good problem-solving skills and attention to detail.
• Ability to handle difficult customers with tact and diplomacy.
• Basic knowledge of banking products, services, and policies.
• Ability to use computer software, such as Microsoft Office, and banking software.

Working Conditions: The Customer Service Representative will work in - bank environment, often standing or sitting for long periods of time. The work may involve working weekends or evenings.

Salary: The salary for this position will depend on experience and qualifications.

If you are interested in this position, please submit your resume and cover letter for consideration. We thank all applicants for their interest, but only those selected for an interview will be contacted.