Job Overview:

We are looking for a Customer Relationship Manager to join our team in Rourkela, Odisha. As a Customer Relationship Manager, you will be responsible for maintaining and enhancing relationships with our clients to ensure their satisfaction and long-term loyalty.

Job Details:

The ideal candidate will have excellent communication skills, a deep understanding of customer needs, and the ability to problem-solve effectively. You will play a crucial role in ensuring our customers receive top-notch service and support.

Responsibilities:

• Build and maintain strong relationships with clients
• Address customer inquiries and concerns in a timely manner
• Identify opportunities to upsell products or services
• Collaborate with internal teams to resolve customer issues
• Track customer interactions and feedback for improvement

Requirements:

• Excellent communication and interpersonal skills
• Problem-solving abilities and customer-oriented mindset
• Previous experience in customer service or account management
• Proficiency in CRM software and Microsoft Office suite

Benefits:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Positive work environment with supportive team members

Other Details:

This position is based in Rourkela, Odisha and offers the chance to work with a diverse range of clients. Join us in providing exceptional service and building lasting relationships with our customers.

We welcome enthusiastic and dedicated individuals to apply for this rewarding opportunity. Your passion for customer satisfaction and relationship-building will make you a valuable asset to our team. We look forward to reviewing your application!