Job Overview:

We are currently seeking a Call Center Executive to join our team in Thane, Maharashtra. In this role, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries efficiently.

Job Details:

The Call Center Executive position involves interacting with customers over the phone, addressing their concerns, and ensuring a positive customer experience. You will also be required to follow call scripts and maintain accurate records of customer interactions.

Responsibilities:

• Answering incoming calls and responding to customer inquiries.
• Making outbound calls to follow up on customer issues.
• Providing information about products or services.
• Resolving customer complaints and escalating issues as needed.
• Documenting all call information according to standard operating procedures.

Requirements:

• Excellent communication skills.
• Ability to multitask and work under pressure.
• Strong problem-solving skills.
• Previous experience in a customer service role is a plus.

Benefits:

• Competitive salary.
• Opportunities for career growth and development.
• Health insurance benefits.

Other Details:

This position is based in Thane, Maharashtra and offers a dynamic work environment with a focus on teamwork and client satisfaction. Join our team today and make a difference in the lives of our customers!

We look forward to receiving your application and having you become part of our dedicated team in Thane, Maharashtra.