Banking Careers  Career Opportunity 

Role of a Relationship Manager in Retail Banking at ICICI Bank Ltd

The retail relationship team plays a pivotal role in achieving these goals by nurturing existing relationships, onboarding new customers, and delivering top-notch service.

ICICI Bank's Retail Banking Group caters to various customer segments, including individuals, business banking, government, and retail institutions. With a vast network of over 5,200 branches across the country and a range of Digital Banking services, we offer comprehensive banking solutions. Our customer-centric approach, known as ICICI Stack, covers a wide array of banking services, including bank accounts, payments, transactions, credit cards, personal loans, mortgage loans, vehicle loans, and business & institutional banking solutions.

Our mission is to become the Bank of Choice by understanding and meeting our customers' banking needs, offering fair solutions, and providing excellent service. We continuously explore emerging market opportunities, changing customer preferences, and industry trends to deliver suitable propositions to our customers.


Role of a Relationship Manager:

As a Relationship Manager, you have the opportunity to engage with high-value customers of ICICI Bank and provide comprehensive banking solutions. Your responsibilities include:

  • Developing and expanding the ICICI Customer family by offering unique and fair solutions that align with customers' evolving needs.
  • Positioning ICICI Bank as the preferred bank among customers through superior service as their one-point of contact.
  • Continuously understanding changing customer preferences, market trends, and identifying growth opportunities for your portfolio.
  • Collaborating seamlessly across ICICI Bank teams to offer superior service and quick resolution of customer queries and requirements.

Key Responsibilities:

  • Partnering with customers throughout their life-cycle to offer suitable products and services based on their financial needs.
  • Nurturing existing customer relationships while maintaining portfolio quality.
  • Expanding and developing the customer base by onboarding new customers.
  • Analyzing consumer needs, market trends, and potential partnerships to offer unique, technology-driven solutions.
  • Building a sales pipeline and implementing various marketing strategies.
  • Formulating sales strategies, cross-selling, and upselling to maximize customer reach.
  • Offering 360-degree banking solutions to individuals, professionals, and businesses.
  • Providing customers with insights and advice based on superior knowledge and service.

Daily Activities:

  • Monitoring and evaluating industry trends and customer drivers.
  • Collaborating frequently with internal stakeholders to develop the right solutions and market strategy.
  • Managing the proposal response process.
  • Generating leads, identifying decision-makers, screening potential business opportunities, and leading pitch logistics.
  • Developing and implementing sales and customer relationship strategies, processes, and structures.
  • Supporting deal structure and pricing with business value analysis.

Educational Qualifications:

Candidates should have a Post-Graduate/MBA degree from a leading institution with specialization in any stream, or a Graduate degree with experience in relationship management.


The Relationship Manager should have 0-5 years of overall experience in sales and relationship management in any industry. Experience in Relationship Management in the Banking, Financial Services, and Insurance (BFSI) sector is preferred.

Key Skills:

  • Ability to build relationships and understand banking requirements.
  • Orientation to learn about various products and financial offerings.
  • Orientation to build and develop customer relationships.
  • Ability to work in cross-functional teams.
  • Strong communication (both oral and written) and negotiation skills.
  • Attention to detail.
  • Orientation to learn.

New joiners will be assigned a specific portfolio in one of the customer segments. ICICI Bank provides comprehensive training programs to equip new employees with the necessary product and sales process knowledge and skills to effectively serve customers.


How to Apply Relationship Manager Post at ICICI Bank?

Visit official Career page of ICICI bank to submit Application -