Job Title – Associate Relationship Manager-LAP

Location: Chhattisgarh

Business Unit: Rural Banking

Function: Retail Assets

Job Purpose:

This role involves strengthening relationships with Rural Banking accounts and delivering best-in-class service to customers. The role holder is responsible for identifying customers' mortgage needs and providing appropriate lending solutions, specifically Loan Against Property. The role also includes driving client acquisition, building customer relationships at the household level, and maximizing lifetime value in each relationship to achieve broader organizational goals.

Roles & Responsibilities:

• Assess and evaluate client needs, generating new revenue sources by leveraging cross-sell opportunities based on lifestyle, risk profiling, and requirements.
• Contribute to the penetration of mortgage business in rural markets by generating leads and opening accounts according to customer needs.
• Map detailed household needs based on direct customer interactions.
• Conduct end-user checks as specified after loan disbursement while achieving monthly and annual group loan booking targets.
• Achieve individual and branch sales goals through new business sales, referrals, and maintaining high collections efficiency.
• Lead the preparation of quality loan documentation to minimize queries and rejections from Operations and Credit teams.
• Coordinate with the operations officer to ensure timely and accurate data entry.
• Ensure compliance with bank requirements.

Secondary Responsibilities:

• Recommend process changes to improve service efficiency and quality across the branch network.
• Provide support for the implementation of livelihood advancement and community development initiatives.

Key Success Metrics:

Success in this role will be measured by customer acquisition targets and cross-sell targets.

Educational Qualifications:

• Graduate (Full Time): Bachelor's degree in fields such as Mathematics, Commerce, Arts, Science, Biology, Business, Computers, Engineering, Management, or any other relevant field.
• Post Graduate

Experience:

0-3 years in NBFCs/Banking.

How to Apply : Visit official Career page to submit job application - careers.idfcfirstbank.com/in/en/search-results