Banking Careers  Career Opportunity 

ICICI Bank Hiring Phone Banking Officer in Multiple locations

As a Phone Banking Officer, you will have the opportunity to engage with customers across various segments, offering assistance to enhance their banking experience and address their banking, financial, and investment needs.

The primary responsibility of a Phone Banking Officer is to efficiently resolve customer inquiries via telephone on a daily basis, deliver excellent service, furnish customers with relevant product and service information, and promote various banking products to our existing customers during phone interactions. Achieving success in this role necessitates developing a deep understanding of the customer's profile, demographics, banking behavior, and portfolio. Consequently, you should also possess a talent for recognizing sales opportunities and driving revenue while maintaining a strong focus on Net Promoter Score (NPS) in your interactions.

Roles & Responsibilities:

  • Handling and resolving customer complaints/queries over the phone.
  • Providing customers with pertinent product and service information.
  • Cross-selling a range of banking products to customers via telephone.

Key Skills:

  • Proficiency in spoken English and Hindi.
  • Willingness to work in rotational shifts.

Eligibility Criteria:

  • Sales and Relationship experience from any industry.
  • Graduates with 0-5 years of experience.

How to Apply Phone Banking Officer position at ICICI Bank?

Visit official Career page of ICICI bank to submit Application -