Banking Careers  Career Opportunity 

HDFC bank hiring Virtual Relationship Banking - PB Officer

As a Virtual Relationship Banking PB Officer, you will play a crucial role in ensuring engagement with portfolio customers in line with our contact policy


Position Title: Virtual Relationship Banking - PB Officer

Company: HDFC Bank Limited

Employment Type: Permanent (Sales Vertical)

Experience Range: 0 - 2 years

Job Summary:

 Your responsibilities will include building strong customer relationships, meeting defined portfolio objectives, providing excellent customer service, promoting digital banking services, cross-selling bank products, and maintaining portfolio quality. Join us to deliver superior digital experiences to our customers.

Primary Responsibilities:

  • Build and nurture relationships with portfolio customers as per the contact policy.
  • Achieve defined portfolio objectives set by the Virtual Relationship Manager (VRM).
  • Maintain continuous engagement with portfolio customers, capturing interaction details accurately and comprehensively.
  • Handle customer calls according to established standards.
  • Provide accurate resolutions to customer queries.
  • Promote Digital Banking services to enhance the customer experience.
  • Profile customers to facilitate appropriate cross-servicing of bank products.
  • Log and resolve customer complaints accurately.
  • Control customer attrition.
  • Proactively assess customer needs through regular interactions.
  • Cross-sell "sticky products" such as Demat, Bill Pay, Advisory, etc., to deepen relationships.
  • Ensure portfolio quality while considering eligibility criteria.
  • Monitor large fund movements and account closures from deposit accounts.
  • Focus on customer retention.
  • Implement right cross-selling strategies based on customer profiles and engagement.
  • Penetrate product offerings across various segments, including TPP, Assets, Cards, etc.
  • Acquire and group related IDs of the Primary ID.
  • Utilize triggers to track maturity of Fixed Deposits (FDs), movement of CASA balances, etc., and prevent outflows.
  • Ensure staff are well-trained in product knowledge and required certifications.
  • Generate income at the customer level.
  • Achieve quality benchmarks defined by the bank.
  • Maintain complete and accurate records of call interactions and customer profiles.
  • Adhere to established system and process guidelines as per audit and senior management requirements.
  • Ensure timely submission of financial transactions and requests.
  • Update customer interactions in CRM next as per established processes.
  • Submit customer base reviews and reports as requested by the Central Team or Senior Management.


Additional Responsibilities:

  • Engage regularly with customers as defined by the contact policy, providing a consistent and superior digital experience.
  • Ensure customers receive world-class services and have their needs met through the bank's financial products.
  • Enhance customer relationships and promote the use of digital mediums for banking transactions while maintaining a channel for direct communication with the bank.
  • Meet scorecard targets and portfolio benchmarks while adhering to guidelines and regulatory requirements.
  • Establish top-of-mind recall among customers in the catchment area for their financial needs and services.


Educational Qualifications Preferred:

  • Category: Bachelor's Degree, Master's Degree


Required Work Experience:

  • Industry: Banking, Financial Services, and Insurance (BFSI)/Insurance
  • Role: Fresher/Sales
  • Years of Experience: 1 to 2 years


Required Skills:

  • Basic Banking
  • Communication


Other Details:

  • Reporting Designation: Prime Team Manager
  • Reporting Department-Sub BU: Prime Banking


Join our team and contribute to delivering exceptional banking experiences in the digital age!


Apply: Visit official HDFC Bank Career page to submit job application